Shipping Price, Time & Methods
We ship via various domestic and international shipping companies. Therefore, we have flexibility to provide affordable price, shipping method and delivery time.
We offer shipping method below:
Dedicated Express (International courier services like USPS, DHL, YunExpress, etc.)
Postal Parcel (Postal services)
International Delivery times* vary widely from country to country, they also depend on how effective your local postal services and International branches of transport companies are. All orders are fulfilled at our warehouse and are shipped from China as soon as possible after receiving the payment, but no later than 3 working days. When your order is placed we will send you an automatic order confirmation. Once your package is shipped we will send you an email with a tracking number for the package. * Please note that shipping windows are estimates and delivery dates cannot be guaranteed.
Estimate delivery time for the United States
Standard delivery – approx. 2-5 working days (shiped from US), or approx. 5-10 working days (shiped from China). Shipping fee: Free
Estimate delivery time for the Rest of the World
Standard Delivery – approx. 5-10 working days. Shipping fee: US$ 9.00
We cannot ship to the folowing areas:
Iran, North Korea, Sudan, Cuba, Syria, Russia, Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Rhode Island, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, Tajikistan.
The shipping time is indicated taking into account the availability of the goods in the stock. If there are problems with the stock we will notify our customers immediately. If the ordered goods are not available in stock they will be shipped from China within 1-3 working days.
If there are preferences concerning the carrier we follow the customers wishes. In this case the shipping cost will be calculated separately. Please contact us for additional information: firstname.lastname@example.org
Free Shipping on all US Orders (U.S. Domestic only)
The cost of the international delivery fully depends on the size and weight of your order, of the delivery address and the carrier used. The main delivery methods You can find above.
Delivery price will be automatically generated and indicated on your basket after You fill up the delivery location (country). Please note, that some countries may have only one Delivery method from presented list. It is depends on the regulations of the transport companies and some International companies don’t have branches in all countries from the list.
Different customs clearance procedures and inspections can cause direct delays beyond our standard delivery estimates and times. Punkston.com are not responsible for delays in shipping caused by extraneous factors (such as customs clearance procedures, weather, inspections, incorrect addresses provided by customer, labor disputes, and/or transportation problems).
Customs or import duties for clients
International orders may be subject to additional import or customs fees, depending on the laws and regulations of the country concerned.
Additional charges for customs clearance (duties) will have to be borne by the recipient. As the tax and customs policy may vary greatly in different countries and we can’t predict what they might be, we recommend you to turn to the local customs or tax board’s representation for additional information about customs policies or duties.
Customers can check order status directly with the carrier using the tracking number provided in their order confirmation e-mail, which will be sent after Your order have been dispatched.
Click here to track your order
Important Shipping Information
Please confirm your shipping address before you check out. We are not liable for product shipping once it has left our facilities. Examples where we cannot help you include: If you are no longer at the address when the package arrives such as shipping to a hotel, if you are not there to receive it at your home or elsewhere, or if you do not claim it in time from a shipping facility.
We have U.S. warehouse. If you are an international buyer, please make sure your order is correct. Once we ship from our warehouse, we are unable to generate international returns for unopened items at the moment. Please ensure your items are what you want before checking out since we are unable to cancel international orders.
645 Catalina Grande Dr,
Cary, North Carolina, 27519, USA
Return to Sender
Products returned to sender from failure to claim or bad addresses will be returned into inventory automatically and a store credit code emailed minus shipping costs.
Punkston is not liable for lost, misdirected, or stolen packages, although we are happy to help locate it to the best of our ability in the event that your package is not successfully delivered. A lost package is one that does not show confirmed delivery via the tracking number. If your tracking number shows the package as delivered, insurance will not cover the loss. If you have any issues receiving packages at your location, you should request a signature required service at checkout.
If your package's tracking number is showing as delivered but you have not actually received the package, you will have to follow up with the shipping company yourself. Please note that a missing package needs to be reported within 72 hours of confirmed (as per the tracking number) delivery has taken place. After 72 hours, retrieval may not be possible. It is assumed that the customer has provided a secure location for packages to be left. If security is an issue, please request the signature required service or provide a secure location for delivery.
To file a claim with the shipping company use these instructions: