Return & Refunds

30-Day Money-Back Guarantee

Undamaged products may be returned for a full refund for any reason within 30 days after the delivery. Once the returned product arrives back in Punkston's warehouse for inspection, the refund process will begin.

  • Returns must include all accessories
  • Items must include original packaging
  • For non-quality related warranty claims, buyer is responsible for shipping costs
  • For non-quality related warranty claims, Punkston refunds the cost of the product itself
  • Returns may be rejected if items do not meet the above requirements

Please note it is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window.

How to Return

1. Please contact Punkston customer service to initiate a return with your order number and the reason for return.
2. Punkston will share the return address within 24 hours at our working time.
3. For the refund to be processed in a timely manner, please be sure to send a return notification to Punkston with the name of the courier and tracking number.

Once your return is received and inspected, we will send you an email to notify you. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days, depending on your bank process.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by Punkston are covered by 1 year warranty, starting from the date of purchase.
Please contact us immediately if the item is defective, damaged or if you receive the wrong item after delivery.
Warranty on all replacements follow the same warranty timeframe of the original defective item. Warranty on products are void after having been fully refunded.

  • The defective item's visible proof depicting the defect are required
  • It may be necessary to return an item for quality inspection
  • For defective items that Punkston needs to have returned, warranty on those replacements are voided if the wrong item is returned to Punkston or if the defective item is not returned.

Shipping costs must be covered by buyer in the following situations:

  • Returning products for any reason other than a proven defect
  • Warranty claims on items taken outside the original country of purchase
  • Buyer's accidental returns
  • Returning personal items
  • Returning items claimed to have defects but found by Punkston quality control to be in working condition
  • Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty

  • Products without sufficient proof of purchase
  • Lost or stolen products
  • Items that have expired their warranty period
  • Non quality-related issues (after 30 days of purchase)
  • Repairs through 3rd parties
  • Damage from outside sources
  • Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
  • Purchases from unauthorized resellers

When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Punkston does not provide refunds for items damaged in transit for non-quality related warranty claims.

Refunds

If you need to cancel the order, please feel free to contact us within 24 hours after your purchase. Usually, we will ship your product within 24 hours after you place your order.

Once your order is shipped, it cannot be canceled or refunded.

If you haven’t received your item within 60 days we will refund the full amount of your order. This is longer than usual period due to Covid-19. However, we always decide in individual cases and can make exceptions on this rule.

If you are approved to return after delivery, your refund will be processed once we have received and inspected the items. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.

Contact for Returns and/or Refunds

By email at:
info@punkston.com

By form at
Contact

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